Delivery note: Some UK postcodes attract courier surcharges, longer transit times or restrictions, particularly for batteries and heavier goods. These rules are imposed on us by courier and fulfilment networks rather than by Voltforge. We do not agree with the uneven way some parts of the UK are treated, but unfortunately this is outside our control. If your order requires manual review due to destination, weight or product type, we will call you from 01670 336766 before dispatch and confirm everything by email as well. Where an additional delivery charge is required, it will be quoted at cost to us — we are not adding a margin to postcode penalties. If you have any questions, please get in touch and we will confirm the position before dispatch. Please make sure your order includes both a phone number and an email address.

When you place an order with Voltforge, you are trusting us with personal information and, in many cases, with what may be a significant purchase. We take that seriously. If we contact you, it will be to deal with your order properly — not to pester you, not to upsell you, and not to treat your details as something to be traded. We may occasionally follow up on a more involved order to make sure everything arrived safely and is as expected. That is customer service, not a sales tactic. We are not going to cold call you later, and we are not going to sell your information on. Read our Shipping Policy. For returns, refunds and warranty support, see our Returns, Refunds & Warranty Policy.